It all started July 1 when the airline’s website went down and was not allowing anyone to book tickets. A few hours later, this came out
The airline released a press release that stated that it was “self-imposing a thirty one day delay of the launch of its first flights,” which are now scheduled for August 14. JetAmerica said that “unforseen complications with landing and take-off time slots at Newark Liberty International Airport” were to blame for the delay.
“In February 2009, the Federal Aviation Administration advised us, through an intermediatiary, that our operations at Newark could be accommodated,” said Brian Burling, JetAmerica’s VP of Operations, in a press release. “However, at about the same time JetAmerica started making national news with its $9 non-stop fares; when JetAmerica announced 60,000 website visitors and sales in excess of 20,000, the FAA re-clarified its policy, telling JetAmerica we would need to obtain slots.” He added, “The delay is not as unusal as it sounds… Historically, many of the world’s most successful airlines and charter services have had to delay their launches.”
“We feel terrible for the folks who booked with us for travel during the July 13 – August 13 timeframe, but the FAA’s change in the slot policy for indirect air carriers is beyond our control,” said CEO John Weikle. “We are working hard to obtain all the slots we need as soon as possible.”
According to the press release, the airline will also be e-mailing 6,486 passengers to alert them that their credit card accounts will be fully refunded, and that the refunds should appear “on e-statements within 7 to 14 days.” The airline will also offer those inconvenienced passengers “special incentives to rebook on future flights,” including waiving the $10 reservations ‘convenience fee’ and the seat assignment and first-checked piece of baggage fee. (Those who are affected can call 727-451-3970 for more information.)
Burling says that the airline has “no immediate plans to change our flight schedules,” saying that “initially, JetAmerica planned to fly 34 weekly flight segments starting on July 13, 2009. On August 14, 2009 the number of flights is still slated to expand to 40 per week.” And, as if to try to head off any ensuing negative press coverage, he said: “People should not be quick to jump to negative conclusions about JetAmerica. I am particularly referring to internet bloggers and naysayers who are predicting the worst.”
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